We ship to many countries on a daily basis, and would be happy to ship to your country.   Please read the information on this page and our main Shipping page before you place your order.   Additionally, please see our Terms and Conditions and Privacy and Security Policy pages.

We ship to most countries (see exception list below). If you can find your country on the list when you Register on our Online Store, we can probably ship to you. If your country is not on the list, we may have had problems with fraud, shipping issues, and customs clearance. Contact us to determine if an exception can be made in your case.

Please note that the postal rates in the U.S. increased significantly in May 2008.  Our shipping costs reflect that increase.  We sincerely apologize that it is so costly, and wish that it was not so.  We do make every effort to keep our shipping costs as low as possible.

Our Shipping Methods

The shipping rates for each of the following methods will automatically be calculated when you place your order.  You are not obligated to complete your order to see the shipping costs for the items you wish to order.

*These ESTIMATED shipping times are for the time to ship from the US to your country, and do not include the time it takes for your package to clear customs. Expect at least 3 days to two weeks to clear customs.

We utilitize the services of the US Postal Service for shipping internationally in most cases.  The methods available are:

EXPRESS MAIL INTERNATIONAL arrives in your country in approximately 3 to 5* shipping days, then goes through customs. It is insured and has a tracking number with which you can observe your package progress on the internet at www.USPS.com

PRIORITY MAIL INTERNATIONAL arrives in your country in approximately 6 to 10* shipping days, then goes through customs. It is insured and has a tracking number with which you can observe your package progress on the internet at www.USPS.com

FIRST CLASS MAIL INTERNATIONAL arrives in your country in approximately 7 to 12* shipping days, then goes through customs. It is not insured. It does not have a tracking number. If the package is lost or stolen, I'm sorry but we will not replace the order or refund your money. We recommend using the above insured mail methods.

We can ship via UPS if you wish – email for a quote. UPS can be quicker, but is about twice the cost of Express Mail and customs clearance can be more difficult.

ANTICIPATE THE ARRIVAL OF YOUR PACKAGE. Please watch your mail for your package to arrive, or a notice to be left, within the time frame it is expected. You may be required to pickup your package at the post office, and there may be customs fees and taxes due. It is your responsibility to contact your postal service (or other delivery service) if it has not arrived timely. Depending on the method of shipping that you chose, you may have received an email from us with a tracking number that will help your post office locate your package. Occassionally a package is unclaimed and returned to us. Because we do not give refunds on packages sent out of the US for any reason, we strongly urge you to watch for your package and communicate with your delivery service to be sure you claim your package in a timely manner.

Our Shipping Costs

Our International shipping costs are calculated by our Online Store based on your country and the items included with your order.  The shipping methods we utilize are offered during the ordering process, along with the associated costs.  Simply choose the method you prefer, and we will ship your order as soon as possible.

Additional Fees

Energetic Nutrition, Inc. strictly follows all international regulations regarding export to other countries. A variety of customs fees, taxes, and duties may be charged on orders sent outside of the United States, which are out of our control. Customer agrees that they are responsible for any charges incurred to obtain possession of package. Customer is advised to determine any and all fees and taxes that may be imposed to import products offered at EnergeticNutrition.com, and agrees to be fully responsible for such fees and taxes. If a customer fails to claim a package due to refusal to pay customs fees, we will not issue a refund even if the goods are returned to us. By the time we did receive the goods, they would have been exposed to unknown elements and would be unsellable and have to be destroyed. This is one of the reasons for our policy to NOT accept any returns or issue any refunds for international orders.

Insurance

If your package is sent INSURED via Priority Mail International or Express Mail International and the and the package is lost, we would of course replace the order once we had a confirmation from the post office claims investigation department that the package was not delivered. First Class Mail International is UNINSURED and NOT TRACKED.  Packages sent this shipping method arrive to many countries without any problems.  However, insurance is necessary in certain countries where packages can be lost, stolen, or damaged.  Sometimes packages are lost even with the best postal system. If you feel your package would arrive safely, or do not need it in a hurry, you may wish to choose the less expensive uninsured method.  Keep in mind, though, that we DO NOT replace or refund for lost or stolen packages that are sent UNINSURED, for any reason - as there is no way to prove one way or another if the package was delivered.

Customs Clearance

Some countries will not allow nutritional supplements to be imported into the country, and will refuse entry of your package.  If this should occur, the package will be returned to us, which often takes many months. By that time the goods are no longer sellable and will need to be destroyed. This is one of the reasons we will not give refunds on any international orders. Therefore, you should investigate whether your country will allow the goods to be imported before you continue with this order. The harmonized tariff code we use for most of our products is 2936.90, usually described as vitamins or nutritional supplements. We also use 3304.10 for beauty preparations, 4901.99 for books, and 3401.30 for soap.

Energetic Nutrition, Inc. strictly follows all known national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad. It is your responsibility to determine if your product choices will be accepted by customs.

On customs forms and our invoices, we will not state a value of goods less than the actual value. We understand that import taxes and fees can be expensive, but if we were to give false information on the customs forms, we could lose our ability to export goods and be fined and/or jailed.

Countries We Do Not Ship To - We can no longer ship to these countries, as all packages are returned due to customs disallowance, or we have had difficulties with credit card fraud:

Countries We Have Had Problems With - These countries have returned some packages, and accepted others:

• France (very difficult)
• Sweden
• Finland
• Norway

Returns

We WILL NOT accept returns or issue credits for products shipped outside of the United States for any reason. Those reasons include:

• Package unclaimed by customer
• Delivery refused by customer
• Customer unable or unwilling to pay Customs fees and taxes
• Package is rejected by Customs and returned to us
• Any other reason

Nutritional products need to be stored at proper temperatures. The conditions in which a package has traveled when returned to us cannot be known, and therefore the product can not be restocked and must be destroyed. Please choose your products carefully and read all available information on the website, including the list of ingredients. Please also read our information about customs clearance. It is your responsibility to determine if your package will be accepted by your country. We will help you as much as we can, but we have no control over what happens with your customs or delivery service.

Paying for an International Order

We reserve the right to refuse to accept credit card orders from certain countries. Orders from these countries must be paid with a bank draft, a bank wire transfer, Western Union, or Money Gram. Read more about those payment methods on the main Shipping page. If you find that while registering to place an order that your country is not on the list, the reason is most likely because we will not accept credit cards from that country. Contact us by email to make other payment arrangements and we can probably accommodate your order.

International credit cards are subject to verification before shipping, which may cause a delay. Due to increased credit card fraud, at times we must be certain the credit card is being used by the owner of the card. This is for both of our protection. We apologize for the delay in shipping that this verification process may cause.

We apologize, but we do not accept American Express credit cards for international orders. Please do not select that payment method during the checkout process. You will note that the Amex option does indicate "USA Shipments only."

For Mail order, we only accept payment in U.S. DOLLARS, FROM AN INTERNATIONAL BANK. NO international Postal Money Orders, please. You may also Fax us your order with your credit card written on the fax if you prefer to not give that information through our secure online credit card ordering system.  You may also prepare a telephone order online, and call us with your credit card information.

Contacting You

We can only contact you regarding your international order if you give us an accurate or legitimate email address. Please type it carefully. We do not sell our email list.

We will do everything we can to ensure that your order arrives safely to your country.  However, there are many factors beyond our control.   We appreciate your cooperation and understanding of the ordering process and our policies.